Privacy Policy

We may collect information that you voluntarily provide to us, information generated through your use of our Services, and information provided to us by service providers or other authorized sources.

Depending on how you use our Services, we may collect the following categories of information.

We may use information we collect for legitimate business and service-related purposes, including to:

• Provide and operate our Services
• Process payments
• Maintain prepaid balances
• Identify the intended recipient of Services
• Provide AI-assisted telephone Services
• Provide SMS/text messaging Services
• Respond to customer requests
• Provide customer support
• Verify information
• Prevent fraud and unauthorized transactions
• Maintain security
• Troubleshoot technical problems
• Maintain business records
• Document SMS consent and opt-out requests
• Comply with applicable laws and regulations
• Comply with telecommunications and messaging requirements
• Enforce our Terms of Service
• Protect the rights, safety, and property of A.I. Research Link and others
• Improve our website and Services
• Perform other purposes disclosed to you at or before the time information is collected

Our Services use artificial intelligence and automated technologies.

Information provided during an AI-assisted interaction may be processed by A.I. Research Link and applicable technology providers to provide the requested Services.

AI systems may process conversation content, prompts, questions, instructions, and other information necessary to generate responses.

You should not provide information through an AI-assisted Service that you do not have the right to disclose.

AI-generated responses may contain errors or inaccuracies. Please refer to our Terms of Service for additional information concerning the limitations of AI-generated information.

A.I. Research Link may provide SMS/text messaging Services to users who provide the required consent. SMS messages may be used to provide:

• Information requested by the user
• Information related to a telephone interaction
• Customer-service communications
• Service-related updates
• Links or information relevant to a user's request
• Other communications for which the user has provided the applicable consent

Your mobile information and SMS consent information will not be used by third parties or affiliates to send their own marketing or promotional messages to you.

A.I. Research Link may disclose or provide mobile information to service providers when reasonably necessary to provide, operate, secure, or support the Services, including telecommunications providers, SMS providers, technology providers, and other vendors acting on our behalf.

These service providers are not authorized to use your mobile information or SMS consent information for their own independent marketing or promotional purposes. This non-sharing provision applies specifically to mobile information and SMS consent information.

Twilio's A2P 10DLC requirements specifically call for a privacy policy to state that mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

Message frequency may vary depending on your interaction with A.I. Research Link and the Services you request. You may receive one or more messages depending on the nature of your request or the applicable service.

Your wireless carrier may charge you for receiving SMS messages depending on your mobile plan.

You may withdraw your consent to receive SMS messages at any time. Where available, you may opt out by replying STOP. You may also use available standard opt-out keywords, including:

• STOPALL
• UNSUBSCRIBE
• OPTOUT
• CANCEL
• END
• REVOKE
• QUIT

After receiving a valid opt-out request, A.I. Research Link will process the request in accordance with applicable law and messaging-provider requirements. Where appropriate and permitted, a final confirmation message may be sent to confirm that the opt-out has been processed.

After an opt-out has been processed, additional SMS messages will not be sent through the applicable messaging program unless you subsequently provide the consent required to receive them.

Twilio’s current Messaging Policy requires an initial message to include “Reply STOP to unsubscribe,” or an equivalent standard opt-out keyword.

If available, you may reply HELP for assistance with SMS communications. You may also contact A.I. Research Link using the contact information provided in this Privacy Policy.

SMS consent is voluntary. You may decline to provide SMS consent and may continue to use unrelated Services where otherwise available.

Your refusal to provide SMS consent will not, by itself, prevent you from purchasing or accessing unrelated Services.

A.I. Research Link will not treat acceptance of this Privacy Policy or Terms of Service alone as affirmative SMS consent. Where SMS consent is required, consent will be obtained through the applicable consent process described in our Terms of Service and messaging procedures.

A.I. Research Link may distinguish between service-related/informational messages and marketing or promotional messages.

Where applicable law or messaging-provider requirements require a particular form of consent for marketing or promotional communications, A.I. Research Link will obtain the required consent before sending those communications.

Verbal consent obtained for a specific service-related message will not automatically be treated as consent to receive unrelated marketing or promotional messages. Where express written consent is required, verbal consent will not substitute for the required written consent.

We may share information with third parties when reasonably necessary to provide and operate the Services. These third parties may include:

• Payment processors
• Telecommunications providers
• SMS and messaging providers
• AI technology providers
• Cloud and hosting providers
• Website technology providers
• Email providers
• Security providers
• Analytics providers
• Customer-support providers
• Fraud-prevention providers
• Other vendors that provide services on our behalf

We may also disclose information:

• When required by law
• In response to a valid legal request
• To comply with court orders or governmental requirements
• To protect the safety or rights of individuals
• To prevent fraud or unlawful activity
• To enforce our Terms of Service
• To protect the Company's legal rights and property
• In connection with a merger, acquisition, restructuring, sale, financing, or other business transaction

Our Services may rely on third-party technology and service providers. These may include payment processors such as Stripe, telecommunications providers, AI providers, SMS providers such as Twilio, hosting providers, email providers, analytics providers, and other technology vendors.

Third-party providers may independently process information according to their own privacy policies and applicable terms.

Where we use a third-party provider to process information on our behalf, we expect the provider to process information only as reasonably necessary to provide the contracted service and subject to applicable requirements.

Payments may be processed through third-party payment providers such as Stripe. A.I. Research Link does not intentionally store complete payment-card information on its own servers.

Payment providers may collect and process payment information according to their own privacy policies and terms.

We may retain transaction information necessary to maintain records, provide Services, prevent fraud, process refunds, resolve disputes, and comply with legal and accounting requirements.

Certain Services may involve communications with incarcerated individuals.

A.I. Research Link does not control correctional-facility telephone systems, monitoring systems, recording systems, security procedures, or communication policies.

Communications may be subject to monitoring, recording, retention, inspection, or other processing by correctional facilities or telecommunications providers. Users should not assume that communications through a correctional-facility telephone system are private.

We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Providing Services
• Maintaining business records
• Processing transactions
• Resolving disputes
• Preventing fraud
• Maintaining security
• Documenting SMS consent and opt-out requests
• Complying with legal obligations
• Enforcing our agreements

Retention periods may vary depending on the type of information and the purpose for which it was collected.

When information is no longer reasonably necessary for these purposes, we may delete, anonymize, or otherwise securely dispose of it, subject to applicable legal, regulatory, contractual, or operational requirements.

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, misuse, or destruction.

However, no electronic transmission, storage system, website, telephone system, or database can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security of information transmitted to or stored by us or our service providers.

Our website may use cookies, pixels, analytics tools, or similar technologies to:

• Maintain website functionality
• Understand website usage
• Improve website performance
• Maintain security
• Remember preferences
• Analyze traffic

You may be able to control certain cookie settings through your browser. Disabling certain cookies may affect the functionality of portions of our website.

Our Services are not intended to be used by children in circumstances where such use would violate applicable law.

We do not knowingly seek to collect personal information from children in violation of applicable privacy laws.

If you believe that a child has provided personal information to us improperly, please contact us using the information below.

Depending on where you live and applicable law, you may have certain rights regarding your personal information. These rights may include, where applicable:

• Requesting access to personal information
• Requesting correction of inaccurate information
• Requesting deletion of certain information
• Requesting information concerning how personal information is processed
• Requesting information concerning categories of information disclosed to third parties
• Objecting to or restricting certain processing
• Other rights provided by applicable law

Because privacy rights vary by jurisdiction and circumstance, we will evaluate requests according to applicable law. To make a privacy-related request, contact us using the information below.

Our website may not respond to every browser-based “Do Not Track” signal or similar mechanism. The treatment of such signals may depend on applicable law and the technology used by our website.

Our website or Services may contain links to third-party websites or services.

A.I. Research Link is not responsible for the privacy practices, security, content, or policies of third-party websites. You should review the privacy policy of any third-party website before providing personal information.

If A.I. Research Link is involved in a merger, acquisition, financing, restructuring, sale of assets, bankruptcy, or similar transaction, information associated with the Services may be transferred as part of that transaction.

Any transfer will remain subject to applicable legal requirements and, where applicable, the commitments described in this Privacy Policy.

We may disclose information when we reasonably believe disclosure is necessary to:

• Comply with applicable law
• Respond to lawful governmental requests
• Respond to subpoenas, court orders, or legal process
• Protect the rights, property, or safety of A.I. Research Link
• Protect users or other individuals
• Investigate fraud or unlawful activity
• Enforce our Terms of Service

We may update this Privacy Policy from time to time. When we make material changes, we may update the “Effective Date” or “Last Updated” date at the beginning of this Privacy Policy.

Where appropriate, we may provide additional notice of material changes through our website or other reasonable means.

Your continued use of the Services after an updated Privacy Policy becomes effective constitutes acknowledgment of the updated policy to the extent permitted by applicable law.

A.I. Research Link uses third-party technology providers to provide certain Services, including payment processing, telecommunications, AI technology, hosting, email, SMS messaging, and other technical services. Your information may therefore be processed by these providers when necessary to provide the Services.

Your SMS consent is specific to the messaging purpose for which it was obtained and does not automatically authorize unrelated communications.

Where verbal SMS consent is used, A.I. Research Link requires the caller to provide a clear affirmative response, such as “Yes” or “I agree,” before the applicable SMS message is sent.